Privacy Policy
SOFTSMITHS® (doing business as “ennrgy.com”), is greatly sensitive to the confidentiality of your information and believes the protection of your confidentiality to be one of SOFTSMITHS’s significant responsibilities. As a result of SOFTSMITHS’ obligation to your privacy and confidentiality, SOFTSMITHS has adopted the following Privacy Policy, which is applicable to all information you provide during your visits to the site:
Acquisition of Information
SOFTSMITHS does not acquire any more information about you than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
SOFTSMITHS Employees and Privacy
SOFTSMITHS trains all its employees about the importance of privacy. SOFTSMITHS gives access to your information only to those employees who require it to perform their jobs.
Security Measures
SOFTSMITHS makes access to confidentially sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
Disclosure to Third Parties
It’s SOFTSMITHS’s policy to never provide your information to third parties without your express permission or if such disclosure is necessary to process transactions or provide services that you have requested. The only exception to this policy is if SOFTSMITHS is compelled to do so by an appropriately empowered governmental authority.
Privacy and SOFTSMITHS Business Partners
When SOFTSMITHS makes the technology or services available to business partners, SOFTSMITHS will not share with them any more information than is necessary to perform the transaction you have requested. In addition, SOFTSMITHS only does business with partners who agree to respect this Privacy Policy and will make every reasonable effort to assure, by contract or otherwise, that these third parties use our information, technology and services in a manner that is consistent with this Privacy Policy.
Personal Information
The Site may require visitors (general visitors to the Site) and customers (visitors with passwords that allow them to go to the password-restricted areas of the Site) to provide contact information (for example, name and e-mail address), unique identifiers, demographic information (for example, zip code and age) and financial information (for example account or credit card numbers for purchases). SOFTSMITHS uses your contact information to create access to products and services on the Site, and to send you information about SOFTSMITHS. Your contact information is also used to contact you when necessary. Financial information that is collected is used to check your qualifications and bill either you or your company for products and services, as applicable. Demographic and profile data is also collected at our site. SOFTSMITHS uses this data to tailor your experience to the Site, showing you content SOFTSMITHS believes might interest you, and displaying the content according to your preferences.
Corporate Data
Protecting the privacy of a customer’s personal information is a top priority; however, SOFTSMITHS takes the protection of each customer’s corporate data and confidentiality to be one of our most significant responsibilities. SOFTSMITHS uses diligent efforts to ensure each customer’s data integrity is limited to the company for which that customer works or has the authorization to access by using a company-specific password, and that such company’s data is not violated or accessed by unauthorized persons.
Nature of Information Acquired
The personally identifiable information SOFTSMITHS acquires in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using SOFTSMITHS’s payment services. More often, it may include the amount of the transaction, and your name, credit card number and expiration date checking account number, billing address, and shipping address.
Information/Data Center Security
SOFTSMITHS stores transaction information on secure computers located in a locked data center. Only a small number of SOFTSMITHS employees involved in the management of the data center have physical access to these computers. Where possible, SOFTSMITHS encrypts information stored on SOFTSMITHS computers as a further measure of protection. SOFTSMITHS uses high industry standards in the acquisition and deployment of firewalls and other security technology to prevent SOFTSMITHS computers from being accessed by unauthorized persons.
Use of Cookies
A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. At some e-commerce sites, it functions as your identification card, recording your passwords, purchases, and preferences. But, at SOFTSMITHS, session-based cookies are used only, as described below. In order to enable our authorized users to authenticate to SOFTSMITHS’ application services only once per session, we use “cookies” to identify the user to multiple events. When a user logs into an application, their username, unique session identifier number, and other session data are captured in the cookie file, thus enabling the user to traverse through the screens of the application without authenticating at each new screen. SOFTSMITHS Cookies are terminated at the end of the session, or after 90 minutes of idle time. No other information is captured in the cookie file, nor is any information permanently transferred to the user’s system.
Access by Our Employees
SOFTSMITHS customer service representatives have access to some transaction information in order to respond to your questions. SOFTSMITHS limits that access to the minimum information required in order to provide prompt, high quality service. For example, these SOFTSMITHS employees do not generally have access to complete credit card numbers. In general, SOFTSMITHS employees who do have access to SOFTSMITHS databases have undergone background checks and generally only retrieve data for supporting SOFTSMITHS customers’ data or individual transactions, and not about individual customers.
Provision of Information to Others
To perform services, SOFTSMITHS must, of course, pass information about transactions to payment card processors and banks. From time to time SOFTSMITHS may also provide third parties with aggregate information that is not linked to you or any other any particular individual. SOFTSMITHS does not provide to any third party your name and e-mail address, or the names and e-mail addresses of other SOFTSMITHS customers.